We started ACE.Trade in June 2018 with the mission of supporting newcomers to quickly dive into the crypto world.
As a group of crypto enthusiasts, we wanted to provide non-technical users with a safe and easy start, a seamless and secure experience with personal support, all in a fast and efficient environment of their smartphones.
After more than 3 years we have introduced hundreds of our customers to Bitcoin, Ethereum, Ripple and Tezos - not only by means of purchasing and trading, but also by original articles and handpicked news.
ACE.Trade functioned with not a single security incident during these years, and offered a robust and simple-to-use app, in which we, as a team, take great pride.
Meanwhile, we also worked with the Slovenian government to build a supportive legislative environment. Unfortunately, we were less successful in this endeavour and the field of cryptocurrencies is still viewed as a threat rather than an opportunity. Our goal has always been to stay a Slovenian company with full legal compliance and transparency of business.
This is becoming a challenge too high for us to overcome and we decided to close ACE.Trade and cease all services for buying and trading cryptocurrencies.
Valuable customer, you will be able to withdraw your fiat or crypto funds in-app until December 31st 2021. Trading, however, will be disabled from December 5th, 2021.
We encourage you to withdraw your funds before the end of November, especially considering the announced changes in taxation of trading cryptocurrencies in Slovenia.
We hope the closure of ACE.Trade will not discourage you on your crypto-journey, so we take the liberty in suggesting Bitstamp as your next step as a crypto-trader. Of course, other exchanges and wallets (e.g. Kraken, Exodus, Ledger, Trezor) are offering competitive services as well.
Here are basic instructions for opening an account on Bitstamp.
It goes without saying that our team will be fully dedicated in supporting your transition via the in-app chat.
We wish to thank you for your trust in ACE.Trade and for helping us build it in the years we spent together.
Sincerely yours, The ACE.Trade Team
PS: You also don’t need to worry about your airdropped Songbird and Flare tokens that you are entitled to obtain as a Ripple holder on Dec 12th, 2020; detailed instructions on how to get both tokens are available here.
Additionally, an Excel file of all your transactions on ACE.Trade is available in-app. We suggest you download it after receiving all your withdrawn funds.